Emma Kelly & Me

2108 Dallas Parkway, Suite 214-161

Plano, TX 75093 

customerservice@ekandme.com 

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© 2019 by Emma Kelly & Me. All rights reserved.

SHIPPING & RETURNS

Shipping Policy

General information on our shipping policy:

  • All US orders will ship for a flat rate of $9.99. Emma Kelly & Me offers free shipping in the US on orders of $149.00 and over (without taxes, if applicable) and no coupon code is necessary. This only applies to orders placed in the same shopping cart after all applicable coupons or discounts have been applied.
     

  • Handbags are handmade and we work to ship handbag orders 3-5 days after the order has been placed.
     

  • We work to ship clothing orders the same business day or the next business day after the order has been placed. If handbags and clothing are purchased in the same order, we will ship all items in the same package.
     

  • For holidays, Friday afternoons, and weekends, clothing orders may take up to 3-5 business days to ship orders from our warehouse.
     

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

Return & Exchange Policy

    Almost all items are eligible for a return, please see below for exceptions & rules:

 

  • You can return items within 30 days of the delivery date for a store credit for item(s) of equal or greater value. We cannot provide exchanges or holds due to limited inventory. If an exchange is needed you'll receive a store credit for the amount of the original item and any sales tax paid when we receive your items.
     

  • Return shipping costs are the customer’s responsibility. Shipping and handling fees are final and cannot be redeemed.
     

  • Items must be returned in unused condition in addition to being smoke, deodorant, make-up and damage free.
     

  • Original tags (if applicable) must be attached & intact.
     

  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
     

  • All FINAL SALE items are final sales and cannot be returned.
     

  • You can visit our Contact Us page or email us at customerservice@ekandme.com to set up a return.


Please send all returns to:

Emma Kelly & Me LLC

2108 Dallas Parkway, Suite 214-161

Plano, TX 75093